Order fulfillment covers the process of dispatching goods from a warehouse to a customer. Navigate to Stock → Dispatches to manage all outbound dispatch records.
The Dispatches Screen
The screen lists all dispatch records in your account. Each row shows: Dispatch (reference number), Dispatch to (customer or destination name), Address, Type (delivery type), Dispatch Date, Status. Use filters to narrow by status or date range.
Dispatch Status Flow
A dispatch moves through the following states:
Draft — the dispatch record has been created but not yet processed
Allocated — stock has been reserved for this dispatch
Shipped — the goods have left the warehouse
Completed — the dispatch has been received and confirmed
Cancelled — the dispatch was cancelled before shipment
Fulfilling a Sales Order
Sales orders that have been confirmed generate dispatch records automatically. To process a dispatch:
Open the dispatch from the Dispatches screen.
Review the line items and confirm quantities match the order.
Allocate stock to the dispatch lines.
Once goods are picked and packed, update the status to Shipped.
When delivery is confirmed by the customer or driver, mark the dispatch as Completed.
Partial Fulfillment
If stock is insufficient to fill the full order, dispatch a subset of line items. The remaining quantities stay allocated and can be fulfilled via a subsequent dispatch once stock is replenished. Both dispatches link back to the same originating sales order.
Linked Records
Each dispatch links to the originating sales order. Open the dispatch to navigate to the sales order, or view all dispatches for an order from the Sales Order detail view. See Stock - Placing Sales Orders for how sales orders are created and confirmed.TODO